The ability to connect quickly and meaningfully with business partners and customers is now a competitive imperative. Using an extranet for automated processing of information is more efficient than doing it manually, bringing about decreased communication costs, increased procurement efficiencies, and improved supply chain management. Thus, an easy to use collaborative extranet solution can play a vital part in enhancing business relationships and improving processes.

Your organisation can strengthen relationships and increase its efficiency with an extranet that enables you to:

• Improve customer service by giving customers direct access to information and enabling them to resolve their own queries. If a customer finds the provided information unhelpful they should then be able to rate the content as poor which should alert the content author.
• Share product development news and ensure no out-of-date documentation is in circulation by using version controlling, auto review dates, content feedback alerts, and mandatory read on the extranet.
• Promote the latest product offers to reseller companies by using dynamic content on your extranet homepage and enable resellers to set watches and automatically receive an alert when a new offer is added.
• Improve your relationship with volunteers, and boost their engagement and morale by using non-technical communication tools such as comments and blogs.
• Improve the security of communication between you and your business partners, since exchanges can take place under a controlled and secure environment.

Interact Intranet can help your organisation to connect better with customers, suppliers and volunteers by offering:

• A scalable solution and secure enterprise architecture
• A platform which is easy to use, manage and control
• Multilingual capabilities
• An intelligence store which automatically profiles and promotes relevant content  to extranet users
• Team-centric collaboration tools such as blogs, comments, polls, and forums
• A mandatory read facility which ensures that critical information is read by those who need to see it. You can check who has read the article and issue reminders where appropriate.
• A wiki style content WYSIWYG editor specifically developed with non-technical staff in mind.
• An easy to use content management system with version control to ensure all policies and procedures are up-to-date and followed.
• A wide range of additional plug-in software and optional enhancements software to extend the functionality of your extranet.
• The ability to develop your own applications
• The capability to use your extranet as a portal to use 3rd party systems and complete work tasks.