Say NO to out-of-date content on your intranet!
Interact 4's clever content feedback function and Auto Review settings ensure that out-of-date content is a thing of the past.
Support Desk
Revolutionise your help desk and support operation. Deliver and manage internal support issues through your intranet. Sophisticated management, reporting and escalation tools are all provided in this enterprise class support desk.
Key Benefits
- Answer support cases faster.
- Exceed your SLAs.
- Identify problem areas or bottlenecks early.
- Identify trends to reduce support.
- Empower users by enabling them to log and track their own cases.
- Identify assets or staff that create repeated support requests.
- Justify additional budgets for training or new equipment with clear statistical evidence.
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Fast Easy Case Logging: Add, assign, catalogue, process, report and monitor all enquiries quickly and easily. |
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Supporting Evidence Attachments: Multiple attachments, such as screenshots etc., can be added to a case. |
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Knowledge Base: Empower Help Desk staff with easy access to answers with a sophisticated search facility to enable faster problem resolution. |
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Dashboard: Instant overview of performance enables you to monitor performance in key areas, e.g. Service Level Management. |
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Customisable SLA feature: Improve customer satisfaction with defined Service Level Agreements, monitoring SLA compliance and escalating SLA violations. |
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Rule based client email ticketing system: Alerts and notifications can be sent automatically using customisable templates for the messages. |
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Report Generation: View a variety of comprehensive reports to monitor performance. Reports can be profiled to your requirements. |
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Multiple actions per case: Each case can have multiple actions, providing a full record of work done. |
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Un-editable History: Case histories cannot be changed without a record of the change - important for ensuring case handler honesty. |
Support Desk will save your helpdesk operation time and result in quicker response times. The ability to set up flexible rules and email users automatically means your stafff can get on with the tasks that require their knowlege and expertise leaving the system to send out notification emails
